Production of orders
Most items are produced after they are ordered. We stock blank products and then apply the applicable logos. We attempt to fill orders as soon as possible but the production time depends on the current production schedule and the time of year. We will notify you when your order is ready to pick up or you will receive a shipping confirmation for shipped orders.
We strive to manage inventory so back orders are minimized. Occasionally though, we may run out of blank stock and will have to replenish. For most items, our vendors carry stock and so the delay is about 10 days, if we haven’t already ordered replacements. However, some items are custom produced and the delay may be up to 16 weeks. We will notify you if your order has any back orders and the expected delay.
If you have special size requirements, please let us know as soon as possible to minimize the delay.
We offer a rush service in some circumstances which carries an additional charge. Items can be produced on the same business day or within 2 business days, subject to availability and our confirmation. This time excludes shipping time. A business day includes only days we are open for business. Please see our “Contact Us” page for our business hours. Rush orders have some limitations and restrictions. You can find details on our services page.
You are also welcome to come into our store to arrange the rush. Very often, outside of the summer back-to-school season, we can produce the items while you wait. Specific wait times depend on the number of items, the specific logos and how many people are waiting.
You can add a rush as part of an order or if you 'd like to add a rush service after an order is placed, please select same day or two business day . Both are subject to some constraints and are subject to our acceptance which is dependent on current production workload.
We can add a name to a garment for an additional charge. Typically, names are added to outerwear so finding lost items at school is easier. Most schools have some specification for placement, font and color to ensure uniformity. Placement is described with the specific products.
Most schools will only allow a first initial and last name, or last name only. This is for security purposes. Please contact us if you have any questions or have a special request.
For most items that are typically personalized, you may select personalization and add a name when you select the product. If you want to add personalization to an existing order, please click here
We can ship your order to your home or office for an additional fee. Shipping is flat rate and depends on the order size. You are always welcome to pick up you order in our store for no additional fee. There is an option for store pick up during checkout. We will email you a shipping confirmation with tracking information when shipped or notify you when your order is ready for store pickups. We assume no responsibility for packages once released to the shipping company but we will help track missing packages.
If you'd like to add a signature confirmation to your shipping order, please select the "flat-rate - signature required" option. Please remember with this option, your order will not be delivered unless someone signs for receipt.
Please note that undeliverable items or items that are returned to us as undeliverable may incur additional charges. Delivery fees and shipping charges are not refundable.
Click here if you need to add shipping to an order that was already placed.
For selected schools, we provide a monthly shipment at no charge subject to order cutoff dates. If your school is eligible, there is information on the category page for your school and a link to schedule and cutoff schedule. When you order, select the regular flat rate shipping method and use the applicable coupon code to remove the shipping charge.
We accept returns for exchange or refund within 30 calendar days after delivery of the order. Returned items must be in new, unaltered and unused condition with tags still attached. Items that have been customized may not be returned or exchanged. Customization includes any personalization as well as logos for schools. Any additional services are not refundable once delivered or performed. All returns require a Returned Merchandise Authorization (RMA).
If you are uncertain of a size, we recommend coming into our store where we can help with fitting. If you cannot come into our store, you can request that the items are shipped without a logo. Once the sizes are confirmed, the items would have to be returned to us for decoration (additional shipping charges would apply), or you can bring the items to our store for decoration.
Only the purchase price and applicable sales tax will be credited or refunded. Refunds for purchases made with a credit card must be returned to the same card used in the original transaction. Refunds for purchases made with a gift certificate or gift card may only be issued as a store credit.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are received defective qualify for replacement, store credit or refund and we will pay for additional shipping costs. We may ask for a photograph of the defective or damaged items, or request you to physically return the defective merchandise to us for confirmation of defect. All returns require a Returned Merchandise Authorization (RMA).
Refunds are contingent upon inspection of item(s). There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if we are not at fault.
To request an RMA:
1) Log into your account on this web site
2) View Completed orders to find your order containing the items you'd like to return. Select Return Items (s)
3) Select the quantity for the items you want to return. Include a note indicating the size you would like in exchange, and submit the request.
We will be notified of your request and you will receive an email with a link to show the authorization number.
When you receive the authorization, please package and ship the item to us, including the RMA number on the package. When we receive your return, we will complete the exchange, refund or credit as applicable.
You are also welcome to visit our retail location to complete the exchange or return.